J P Chawla & Co. LLP

Information Technology Framework for the NBFC Sector

The Non-Banking Finance Company (NBFC) sector has evolved into a formidable player in the financial landscape, demanding a symbiotic relationship between finance and technology.

Integrating Information Technology (IT) and Information Security (IS) frameworks, along with robust Business Continuity Planning (BCP) and Disaster Recovery (DR) Management, has become crucial. IT audits have gained prominence in ensuring compliance and safeguarding operations. Regulatory authorities have issued directives to standardize and strengthen IT frameworks, emphasizing safety, security, and streamlined processes. In this blog post, we delve into these essential aspects, highlighting why NBFCs must embrace directives issued by regulatory authorities to standardize and strengthen IT frameworks, emphasizing safety, security, and streamlined processes. and conduct meticulous gap analyses to bridge the divide between current practices and regulatory stipulations. This journey toward IT compliance promises to fortify the sector’s foundation and elevate service quality for NBFCs and their customers.

Key components of IT framework

Roles and responsibilities

The roles of an IT framework within the context of a NBFC are multifaceted and critically important. One of the primary functions involves the approval of IT strategy and policy documents, ensuring that an effective strategic planning process is in place. This strategic foresight is essential as it lays the groundwork for informed decision-making in an increasingly digital landscape. Additionally, the IT framework plays a pivotal role in ascertaining that management has implemented processes and practices to ensure that IT contributes tangible value to the NBFC’s  core business operations.

Furthermore, it involves scrutinizing IT investments to strike a balance between risks and benefits, all while maintaining acceptable budgets. By carefully monitoring the allocation of IT resources, the framework provides high-level direction for sourcing and managing these resources, aligning them with the firm’s strategic goals. This ensures that the NBFC not only sustains its growth but also remains cognizant of its exposure to IT risks and controls, safeguarding its financial integrity and reputation in a tech-driven world. In essence, the IT framework acts as a linchpin in the NBFC’s operational and strategic success, harmonizing technology with financial expertise.


In the rapidly evolving landscape of the Non-Banking Financial Company (NBFC) sector, the establishment of robust IT policies has become an imperative. The size, scale, and nature of business activities carried out by NBFCs demand a well-structured IT organizational framework. At the helm of this framework, the designation of a Chief Information Officer (CIO) or an IT operations leader is crucial. Their role extends beyond overseeing IT strategy; it encompasses the critical domains of value delivery, risk management, and resource management. Equally vital is the commitment to nurturing technical competence among senior and middle-level management. Regular assessments of IT training needs ensure that NBFCs have access to a pool of competent and capable human resources, staying ahead of technological advancements. Additionally, in alignment with the National Telecom Policy, NBFCs are urged to migrate to the IPv6 platform, aligning with government directives to stay technologically current. As technology continues to shape the financial landscape, sound IT policies serve as the compass that guides NBFCs towards sustained growth and success.

Information security

Information security is a paramount concern for every Non-Banking Financial Company (NBFC). In essence, it’s about safeguarding their most valuable asset: information. This entails ensuring that sensitive data remains accessible exclusively to authorized users, thwarting any unauthorized access or compromise. To achieve this, NBFCs must establish a robust Information Security (IS) policy, anchored in four core principles. First, confidentiality guarantees that sensitive data remains accessible only to those who have the proper authorization. Second, integrity assures the accuracy and reliability of information, preventing any unauthorized alterations. Third, availability ensures uninterrupted access to data whenever it’s needed. Lastly, authenticity verifies the genuineness of data, transactions, and communications, both in electronic and physical forms.

Benefits of Implementing IT Framework

Implementing an Information Technology (IT) framework in the Non-Banking Financial Company (NBFC) sector offers a multitude of benefits that significantly impact the industry’s operations. Firstly, it leads to improved operational efficiency by streamlining processes, automating repetitive tasks, and reducing manual errors. This, in turn, translates into cost savings and faster service delivery, making NBFCs more competitive in the market. Secondly, an IT framework enhances the customer experience by facilitating seamless interactions, personalized services, and quicker responses to inquiries and requests. In an era where customer satisfaction is paramount, this fosters trust and loyalty.

Furthermore, IT plays a pivotal role in bolstering risk management within NBFCs. Advanced analytics and predictive modeling enable more accurate risk assessments, helping these institutions identify and mitigate potential threats effectively. Lastly, compliance with regulatory requirements becomes more manageable through robust IT solutions. The ever-evolving financial regulations necessitate a sophisticated approach to data management and reporting, which IT systems excel at. Thus, adopting an IT framework not only modernizes NBFC operations but also ensures adherence to the stringent regulatory landscape, positioning these firms for sustainable growth and success.

Business Continuity Planning

Business Continuity Planning (BCP) stands as a pivotal pillar within an organization’s comprehensive Business Continuity Management strategy, encompassing policies, standards, and procedures meticulously crafted to safeguard the seamless operation, resumption, and recovery of critical business processes. Its overarching objective is to mitigate the potential fallout from a catastrophe, encompassing operational, financial, legal, reputational, and other consequential domains. For Non-Banking Financial Companies (NBFCs), the adoption of a Board-approved BCP Policy is imperative. The Board assumes a central role in monitoring BCP’s functionality, demanding periodic reports to ensure its efficacy. This vital responsibility often falls to the Chief Information Officer (CIO), who oversees the formulation, review, and continuous monitoring of the BCP, safeguarding the NBFC’s sustained functionality even in the face of adversity. In this way, BCP acts as a robust safety net, assuring both clients and stakeholders of the organization’s unwavering commitment to business resilience. BCP may include the following salient features such as Business Impact Analysis, Recovery strategy or Contingency Plan, implementing necessary backup sites for their critical business systems and data centers.

Future trends in NBFC IT

The future of IT in the NBFC sector holds exciting possibilities driven by emerging technologies. Artificial Intelligence (AI) and Machine Learning (ML) will revolutionize credit scoring and risk assessment, enabling more accurate lending decisions. Blockchain will enhance security, streamline transactions, and reduce fraud. Robotic Process Automation (RPA) will automate routine tasks, boosting operational efficiency. Digital identity verification and biometric authentication will enhance customer on boarding and security. Moreover, cloud computing will provide scalability and cost-efficiency. The integration of these technologies will redefine customer experiences, compliance, and competitiveness, making them essential for NBFCs’ sustainable growth.


The regulatory landscape is evolving, emphasizing the paramount importance of Information Technology in the NBFC sector. As stewards of financial integrity and customer trust, NBFCs must heed these directives and embark on a journey of IT compliance. By aligning their practices with the regulatory stipulations, NBFCs not only strengthen their foundations but also usher in a new era of heightened safety, security, and efficiency. This commitment to IT excellence is not just a regulatory obligation; it’s a promise to elevate service quality, ensuring a brighter, more secure future for NBFCs and their cherished customers. Embrace the path to IT compliance, and together, we’ll shape a resilient and customer-centric NBFC landscape.

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